Context: All new employees were required to complete bloodborne pathogens safety and compliance training prior to beginning work at Heavnlee Hospital, a regulated healthcare environment. 

Focus: Accuracy, clarity, and compliance-ensuring critical safety information was understandable and applicable to real workplace situations.

Delivery: Scenario based eLearning module with targeted knowledge checks to reinforce understanding. 

Supporting Materials: Design document, storyboard

Context: New receptionists at Groner Physician Group, needed a training on their role in the patient check-in process to support accurate billing and a smooth revenue cycle.

Focus: Preparing learners for real-world applications by clarifying responsibilities, decision points, and common errors during patient interactions.

Delivery: Scenario-driven eLearning module focused on realistic workplace situations.

Supporting Materials: Design document, storyboard

Context: Customers at The Coffee Cup needed a quick, self-guided way to opt into promotional text messaging without requiring staff assistance at the counter.

Focus: Reducing friction and cognitive load while clearly communicating required steps in a short, customer-facing interaction.

Delivery: Short animated explainer video designed for quick viewing and easy recall.

Context: Users needed guidance on what was required to successfully list their books for sale within the Hall of Books app.

Focus: Breaking down a multi-step process into manageable, logical steps that allow users to complete the task independently. 

Delivery: Guided eLearning with visual examples and structured checkpoints. 

Supporting Materials: Design document, job aid

Context: Users needed a simple reference for creating and updating email signatures in Gmail to support consistent communication across the organization.

Focus: Clarity and efficiency-providing only the steps needed to complete the task without overwhelming users. 

Delivery: Concise screen-recorded walkthrough focuses on key actions and common issues. 

Supporting Materials: Storyboard